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mardi 13 novembre 2018

UNIT II: FUNCTIONAL PRACTICE






 




Expressions used when complaining:


Making complaints can be done with different statements or expressions that introduce your displeasure or discontent. A direct complaint can be considered as rude or even impolite.



“I'm sorry to say this, but I am really quite upset/angry/...”
“I have got a bit of problem here, you see…………………”
“I am afraid I have to make a serious complaint.”
“I just don’t know how to say it but,…………………………”
“Look, I’m not really satisfied with the way you…………”
“I have a serious complaint about………….”
“I have been patient long enough, but……………”
“I want to complain about….”
“Excuse me if I’m out of line, but…”
“There may have been a misunderstanding about…”
“I’m sorry to bother you, but..”
“Maybe you forgot to …”
“I am sorry to have to say this but …”
“There appears to be a problem here …”
“I’m sorry but I’d like to make a complaint about …”
“I’m sorry but there appears to be a problem here.”
“Excuse me if I am overstepping my boundaries, but …”

Here are some example sentences:

“I’m sorry but there appears to be a problem here. I asked for a junior suite, not a double room. Can this be amended?

“I am sorry to say this but I am really disappointed in the work on this project. I expected this to be done more quickly. What went wrong and how can we avoid this problem in the future?

“I’m very sorry but I have to say I’m not happy with this haircut at all. How can we fix it?”


“Excuse me if I am overstepping my boundaries here but I was under the impression the Smithfield was our most important client- it seems to me we should put more of our focus on our work with Smithfield, not Haper & Jones Co.


References:


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